Council-Staff Work Plan 2020-2023

The Town of Milton's Council-Staff Work Plan outlines a vision of the future which strives for abundant economic opportunity for residents, educational opportunities for youth, and a community that leads in sustainability, diversity and inclusion.

Milton Council and staff collaboratively underwent a seven-phase planning process to create a plan that authentically captures all priority areas for the community going forward. The phased approach included identifying a clear vision of future success, developing a decision-making framework, gathering front-line employee and resident/business feedback, assessing the implications of COVID-19, and lastly reviewing the results of consultation to determine the final priorities.

This plan holds Council and staff accountable for guiding Milton toward a prosperous future with residents, businesses and the environment front of mind. Milton is a municipal organization that is adaptive, flexible and capitalizes on change.

Four focus areas

Planning for Growth: We will plan and build our community to accommodate growth while managing new service and infrastructure demands and balancing taxpayer affordability.

Increasing Revenue Potential: We will achieve sustainable new revenue streams.

Community Attractiveness and Competitiveness: We will improve Milton’s attractiveness for prospective talent and investment.

Service Innovation: We will deliver services that address increased expectations and service requests and manage the need for new investment.

What we heard from you

Thank you to all the staff who were engaged with and provided input through this process. The staff input received contributed directly to the development of this plan. Your feedback served as crucial information in the development of the strategies and priority projects. The themes from staff input included:

• Efficiencies in our work whether to modernize processes or improve collaboration
• Improved internal communications about employee development and growth, organizational business, and benefits
• An organization that prides itself on inclusivity and diversity
• Customer service opportunities with each other and the community

Priority projects

Within the plan, staff will observe a clear alignment to priority projects and staff input in the focus of the projects over the next three years. These projects include:

• People Strategy implementation, including internal communications
• Digital Service Delivery Strategy
• Customer Service Strategy
• Diversity & Inclusivity Strategy
• HRIS