Service Delivery Review - Phase 2

Share on Facebook Share on Twitter Share on Linkedin Email this link

Consultation has concluded

We have completed Phase 2 of the Service Delivery Review (SDR). With all of staff's input and ideas, our consultant has built out 10 businesses cases, and we will begin working on our implementation plan in 2021, assuming Council' approval.

A big thank you to everyone who filled out the staff surveys! Your feedback, experience and expertise have been critical to the SDR Phase 2 process.

The consultant's final SDR report can be found in the Document Library on this page. The report includes data-driven information that has been developed through a number of various scenarios.

Executive Summary

The infographic below provides an executive summary of the final SDR report. The graphic clearly outlines each business case and how they were developed to support the themes we heard through staff and stakeholder engagement. Click on the graphic to read a large version

What is SDR Phase 2?

SDR Phase 2 includes a review of the services provided by the Corporate Services Department (Finance, Human Resources, Information Technology, Communications & Marketing and Legislative & Legal Services). The purpose of the review is to build on our successes and enhance the understanding of the services provided by the Corporate Services Department to help Council and staff to make more informed, strategic choices.

We have completed Phase 2 of the Service Delivery Review (SDR). With all of staff's input and ideas, our consultant has built out 10 businesses cases, and we will begin working on our implementation plan in 2021, assuming Council' approval.

A big thank you to everyone who filled out the staff surveys! Your feedback, experience and expertise have been critical to the SDR Phase 2 process.

The consultant's final SDR report can be found in the Document Library on this page. The report includes data-driven information that has been developed through a number of various scenarios.

Executive Summary

The infographic below provides an executive summary of the final SDR report. The graphic clearly outlines each business case and how they were developed to support the themes we heard through staff and stakeholder engagement. Click on the graphic to read a large version

What is SDR Phase 2?

SDR Phase 2 includes a review of the services provided by the Corporate Services Department (Finance, Human Resources, Information Technology, Communications & Marketing and Legislative & Legal Services). The purpose of the review is to build on our successes and enhance the understanding of the services provided by the Corporate Services Department to help Council and staff to make more informed, strategic choices.

  • CLOSED: This survey has concluded.

    All Town Staff are encouraged to take this survey, including Corporate Services staff.

    Consultation has concluded
    Share on Facebook Share on Twitter Share on Linkedin Email this link
  • CLOSED: This survey has concluded.

    All Corporate Services Staff are invited to take this survey.

    Consultation has concluded
    Share on Facebook Share on Twitter Share on Linkedin Email this link